Service Types
Depending on the region, either exchange service, collect repair and return service or return to base service is available as a standard.
ES - Exchange Service
A refurbished replacement unit with the same or higher specifications is delivered to the customer. The Authorised Service Centre arranges the collection of the faulty unit.
The customer keeps the replacement unit. Sharp repairs and refurbishes the faulty unit and reuses it for future service cases.
Transportation costs in both directions are covered by Sharp.
DOA - Dead-on-Arrival Service
A new replacement unit with the same or higher specifications is delivered to the customer. The Authorised Service Centre arranges the collection of the faulty unit.
The customer keeps the replacement unit. Sharp repairs and refurbishes the faulty unit and reuses it for future service cases.
Transportation costs in both directions are covered by Sharp.
Note: The DOA service is available within the first 15 days after the final customer purchase date.
Service availability depends on the service region.
CRR - Collect, Repair & Return Service
The Authorised Service Centre arranges the collection of the faulty unit, repairs it, and returns it to the customer once the repair has been completed.
Transportation costs in both directions are covered by Sharp.
RTB - Return to Base Service
The customer sends or brings the unit to an Authorised Service Centre. The Authorised Service Centre repairs the unit and returns it to the customer once the repair has been completed.
The cost of returning the repaired unit to the customer is covered by Sharp.
De-/Re-Install Service
The De-/Re-Install Service includes a next business day on-site visit by a qualified technician.
After evaluating the fault, the technician will either repair the fault on site or replace the product with a replacement unit.
Service Scope:
- Next business day service
- Delivery of the replacement unit to the customer
- On-site replacement by a technician
- De-installation of the faulty unit
- Re-installation of the replacement unit
- Functional test of the replacement unit
- Collection of the faulty unit from the customer
Service availability depends on the service region.
The service is currently available in Italy, France, Spain mainland, Portugal mainland, Germany, Norway and the United Kingdom. Further countries will follow.
On-Site Service
The On-Site Service is available for Sharp large format displays.
In case of a technical fault, a technician will be dispatched to repair the unit on site. If a repair is not possible, the unit will be replaced.
Service availability depends on the service region.